Communication Techniques for Managers Certification
Why you should study with us
Communication Techniques for Managers Certification
The Communication Techniques for Managers Certification course will give you the skills to help you to communicate better in the workplace.
This course is packed with information for new and current managers on how they can learn to better communicate with their team. It will also teach you how to communicate with those who may have different types of communication methods to you.
People who are entering into a management career or position must have the right communication skills to truly be successful. These skills, known as soft skills, are how we deal with people and life in general, and the skills are an extremely important part of any career as a manager.
By taking this course, you will learn these communication skills and how to apply them to your daily working life. Additionally, you will learn about how to speak to others and handle conflict.
Introduction to the Communication Techniques for Managers Certification Course
This is an online course, which helps you to study when you can at a pace that you find comfortable. You can still work at your current job when taking this course, and only study when it is convenient for you.
You can access the course from any device that allows you to connect to the internet, and you also will receive online support when you need it. This course is also organised in a way that allows you to easily manage each module.
When completing this course, there is a final, multiple choice test, and when you pass it, you will receive your certification in Communication Techniques for Managers.
This certification can be downloaded and printed, or, we can post the certificate to you at an additional cost.
What You Will Learn
The Communication Techniques for Managers course has been designed to offer students a comprehensive overview of how to effectively communicate with others as a manager. The course covers:
- The attributes of an effective communicator
- The concept of soft-skills versus hard-skills
- The importance of human interactions in the workplace
- The different types of communication styles
- Important communication strategies that managers should employ
- Why listening, posture, and modulation are all important to understand
- How to interact with others effectively
- Creating an environment that empowers employees
- How to build and manage teams
- Conflict resolution
Benefits of a Communication Techniques for Managers Certification
There are numerous benefits to completing your Communications Techniques for Managers certification online, which include:
- The ability to study from anywhere and at any time that you find to be suitable. This can be at home, at work on your lunch break, or even at a local coffee shop.
- You can study at a pace that you find comfortable. There is no time limit, so you can complete the course in a couple of days, or even months.
- You can use any device, such as a tablet, PC, or even a mobile phone, to access the course.
- This course is divided into sections called modules, which allow you to easily find good starting and stopping points for your studies.
- Online support for your course is available, which will help you to stay on track.
- You will learn from a comprehensive syllabus, which helps to fast-track your career in management.
- Your certification will help to improve your chances of finding work
- There is an affordable pricing structure, which makes this a great investment.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Definition, importance and relevance of soft skills in the workplace
- Importance of people interactions and people skills
- The concept of self-awareness in a manager
- Pros and cons of different types of management styles
- Why strong communication skills are crucial to workplace success
- Effective communication strategies for managers
- Active listening skills (barriers to listening and tips to listen actively)
- Body language, posture, gestures
- Successful interaction in the workplace
- Trust, employee independence and accountability
- Patience as a valuable managerial communication skill
- How to create an empowering environment and motivate employees
- Factors that promote high performance team building
- Assigning roles to each member; selecting the right team
- Techniques for team empowerment
- Incentives and motivation
- Causes of workplace conflict
- Different conflict styles including interdependence, competition, personality clashes etc.
- Conflict behaviours and resolution strategies; interest-based relational approach
- Ideas and insights on transforming negative workplace experiences into positive experiences
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Techniques for Managers Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
A brilliant course which was very informative and I really enjoyed it. Very difficult test at the end so you do really need to read through every module to do the test and pass it.
I will be recommending it to all my friends for sure. The bonus is I have access to this information forever. So I can revisit it anytime I like, how great is that??? I think its amazing personally.
Jay Harper
Absolutely loved this course!! I am very happy with my experience in completing this online course with New Skills Academy.
It was an easy process and their website is very easy to get around. No stress over time limits. I worked through the course at my own pace, and from the comforts of my own home.
Very informative and loved the worksheet after each module which gave me a chance to really think about the work needed for the final test and gave me a chance to really understand each module.
I will definitely be putting what I have learned from the course into practice within our office.
Natalie Rogerson
I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.
Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.
The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.
Georgia Sideri
This online course really helps me in pursuing my career and gain knowledge about special education. It's very easy to use and very user friendly! Two thumbs up!
Christine Kim Grace De Guzman
I started the HR Management Diploma Level 2 – CPD Certified & IVCAS Accredited in November 2016, and I can say hand on heart it has been the best experience of my life.
Everything I have learnt here, every lesson, has been practical and useful, with real skills that are relevant to the real world, instead of hours of boring theory and history of the subject. Straight away we were learning real web design.
This course has been incredibly helpful and I have learnt far more than I could have ever imagined and I have only completed 4 of the 20 modules.
Chloe Gibson
When I first started, I was quite anxious, but after seeing the course layout, it was very simple, effective and most important, engaging.
I especially liked the fact you don't become overwhelmed by the courses quantity of modules, and in the end you have to answer a certain amount of questions within a certain time limit. Every module's layout is very clean, fresh and comprehensive when it comes to its explanation.
If there was any part of the course I was unsure of, I would seek help from the advisors via the online chat and I could say they have been very friendly and helpful.
I'm glad I have taken this course through New Skills ACADEMY and I intend to undertake other courses by them.
Mohammed Hussain
Communication Techniques for Managers Certification
The Communication Techniques for Managers Certification course will give you the skills to help you to communicate better in the workplace.
This course is packed with information for new and current managers on how they can learn to better communicate with their team. It will also teach you how to communicate with those who may have different types of communication methods to you.
People who are entering into a management career or position must have the right communication skills to truly be successful. These skills, known as soft skills, are how we deal with people and life in general, and the skills are an extremely important part of any career as a manager.
By taking this course, you will learn these communication skills and how to apply them to your daily working life. Additionally, you will learn about how to speak to others and handle conflict.
Introduction to the Communication Techniques for Managers Certification Course
This is an online course, which helps you to study when you can at a pace that you find comfortable. You can still work at your current job when taking this course, and only study when it is convenient for you.
You can access the course from any device that allows you to connect to the internet, and you also will receive online support when you need it. This course is also organised in a way that allows you to easily manage each module.
When completing this course, there is a final, multiple choice test, and when you pass it, you will receive your certification in Communication Techniques for Managers.
This certification can be downloaded and printed, or, we can post the certificate to you at an additional cost.
What You Will Learn
The Communication Techniques for Managers course has been designed to offer students a comprehensive overview of how to effectively communicate with others as a manager. The course covers:
- The attributes of an effective communicator
- The concept of soft-skills versus hard-skills
- The importance of human interactions in the workplace
- The different types of communication styles
- Important communication strategies that managers should employ
- Why listening, posture, and modulation are all important to understand
- How to interact with others effectively
- Creating an environment that empowers employees
- How to build and manage teams
- Conflict resolution
Benefits of a Communication Techniques for Managers Certification
There are numerous benefits to completing your Communications Techniques for Managers certification online, which include:
- The ability to study from anywhere and at any time that you find to be suitable. This can be at home, at work on your lunch break, or even at a local coffee shop.
- You can study at a pace that you find comfortable. There is no time limit, so you can complete the course in a couple of days, or even months.
- You can use any device, such as a tablet, PC, or even a mobile phone, to access the course.
- This course is divided into sections called modules, which allow you to easily find good starting and stopping points for your studies.
- Online support for your course is available, which will help you to stay on track.
- You will learn from a comprehensive syllabus, which helps to fast-track your career in management.
- Your certification will help to improve your chances of finding work
- There is an affordable pricing structure, which makes this a great investment.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Definition, importance and relevance of soft skills in the workplace
- Importance of people interactions and people skills
- The concept of self-awareness in a manager
- Pros and cons of different types of management styles
- Why strong communication skills are crucial to workplace success
- Effective communication strategies for managers
- Active listening skills (barriers to listening and tips to listen actively)
- Body language, posture, gestures
- Successful interaction in the workplace
- Trust, employee independence and accountability
- Patience as a valuable managerial communication skill
- How to create an empowering environment and motivate employees
- Factors that promote high performance team building
- Assigning roles to each member; selecting the right team
- Techniques for team empowerment
- Incentives and motivation
- Causes of workplace conflict
- Different conflict styles including interdependence, competition, personality clashes etc.
- Conflict behaviours and resolution strategies; interest-based relational approach
- Ideas and insights on transforming negative workplace experiences into positive experiences
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Techniques for Managers Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
A brilliant course which was very informative and I really enjoyed it. Very difficult test at the end so you do really need to read through every module to do the test and pass it.
I will be recommending it to all my friends for sure. The bonus is I have access to this information forever. So I can revisit it anytime I like, how great is that??? I think its amazing personally.
Jay Harper
Absolutely loved this course!! I am very happy with my experience in completing this online course with New Skills Academy.
It was an easy process and their website is very easy to get around. No stress over time limits. I worked through the course at my own pace, and from the comforts of my own home.
Very informative and loved the worksheet after each module which gave me a chance to really think about the work needed for the final test and gave me a chance to really understand each module.
I will definitely be putting what I have learned from the course into practice within our office.
Natalie Rogerson
I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.
Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.
The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.
Georgia Sideri
This online course really helps me in pursuing my career and gain knowledge about special education. It's very easy to use and very user friendly! Two thumbs up!
Christine Kim Grace De Guzman
I started the HR Management Diploma Level 2 – CPD Certified & IVCAS Accredited in November 2016, and I can say hand on heart it has been the best experience of my life.
Everything I have learnt here, every lesson, has been practical and useful, with real skills that are relevant to the real world, instead of hours of boring theory and history of the subject. Straight away we were learning real web design.
This course has been incredibly helpful and I have learnt far more than I could have ever imagined and I have only completed 4 of the 20 modules.
Chloe Gibson
When I first started, I was quite anxious, but after seeing the course layout, it was very simple, effective and most important, engaging.
I especially liked the fact you don't become overwhelmed by the courses quantity of modules, and in the end you have to answer a certain amount of questions within a certain time limit. Every module's layout is very clean, fresh and comprehensive when it comes to its explanation.
If there was any part of the course I was unsure of, I would seek help from the advisors via the online chat and I could say they have been very friendly and helpful.
I'm glad I have taken this course through New Skills ACADEMY and I intend to undertake other courses by them.
Mohammed Hussain
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This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
