Connecting with Customers Certification

Connecting with Customers

Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn't mean much.

This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.

From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.

You Will Learn

  • How to identify your target market (including defining your product and knowing your competition)
  • Techniques for effectively engaging customers (including optimising your website and traditional media options)
  • To use social media to effectively engage customers
  • The science of creating, maintaining and optimising a customer database
  • How to ensure that every customer has the best experience through mastering the art of the personal touch

Benefits Of Taking This Course

  • You'll forge stronger relationships (and increase business) with your existing customers.
  • You will attract new customers by learning fundamental marketing communication techniques
  • Improve your social media reach and influence
  • Be in control of your customer database and learn how to effectively make use of it
  • Work strategically to communicate to the right market with the right message

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Connecting with Customers Certification

on 21st November 2025

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.

This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.

I will definitely be recommending this course.

Melissa Newlin

Helpful tips learned during the course and many fun facts. I will be completing 3 more courses after this one. Such a great learning experience. The knowledge in each package is phemonimal!

Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!

I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!

Vawn Koch

Enrolled in Legal Secretary Diploma course and absolutely love it! The course is well laid out, easy to follow at any pace and is full of information that is fit for the purpose. I can fit learning around my work and family life. I wish I had started sooner!

Rachida Zahouani

To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)

John Glover

This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!

Natasha Boreland

Well structured and easy to follow coursework. My queries were answered promptly and were clearly not stock Q&A responses so I felt I had been given real support.

The test at the end was unexpected as the end of module tests were self marking. As it was a timed test that covered every aspect of the course but in a random way which meant one had to pay attention and read the questions carefully!

I feel I have achieved something and will certainly follow up with another course. New Skills Academy is highly recommended as an online study organisation, as well.

Moi Watson

Duration:
3 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$110.00

Connecting with Customers

Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn't mean much.

This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.

From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.

You Will Learn

  • How to identify your target market (including defining your product and knowing your competition)
  • Techniques for effectively engaging customers (including optimising your website and traditional media options)
  • To use social media to effectively engage customers
  • The science of creating, maintaining and optimising a customer database
  • How to ensure that every customer has the best experience through mastering the art of the personal touch

Benefits Of Taking This Course

  • You'll forge stronger relationships (and increase business) with your existing customers.
  • You will attract new customers by learning fundamental marketing communication techniques
  • Improve your social media reach and influence
  • Be in control of your customer database and learn how to effectively make use of it
  • Work strategically to communicate to the right market with the right message

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Connecting with Customers Certification

on 21st November 2025

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.

This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.

I will definitely be recommending this course.

Melissa Newlin

Helpful tips learned during the course and many fun facts. I will be completing 3 more courses after this one. Such a great learning experience. The knowledge in each package is phemonimal!

Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!

I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!

Vawn Koch

Enrolled in Legal Secretary Diploma course and absolutely love it! The course is well laid out, easy to follow at any pace and is full of information that is fit for the purpose. I can fit learning around my work and family life. I wish I had started sooner!

Rachida Zahouani

To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)

John Glover

This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!

Natasha Boreland

Well structured and easy to follow coursework. My queries were answered promptly and were clearly not stock Q&A responses so I felt I had been given real support.

The test at the end was unexpected as the end of module tests were self marking. As it was a timed test that covered every aspect of the course but in a random way which meant one had to pay attention and read the questions carefully!

I feel I have achieved something and will certainly follow up with another course. New Skills Academy is highly recommended as an online study organisation, as well.

Moi Watson

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