The Hotel Industry Diploma
Hotel Industry Diploma Course
The hotel industry diploma is a complete overview for anyone who is looking to progress their career in the hospitality industry. It is two information packed courses rolled into one package, giving you insight into the position of a hotel receptionist and a hotel manager, helping you gain the knowledge and skills you need to enjoy a successful career in one of the millions of hotels around the world.
Introduction to the Hotel Industry Diploma
This diploma provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The diploma will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.
What You Will Learn
This particular diploma comprises of two courses offering you 39 informative modules. Each course is broken down into easily manageable modules, enabling you to study at your own pace and in the comfort of your own home on any device.
Hotel Receptionist Diploma – 16 modules
In this course, you can expect to learn the following:
- Overview – this helps you understand the role of hotel receptionist
- Learn the basic procedures based around this position from common tasks to taking reservations and your responsibilities.
- Determine the importance of customer service. Learn about communication and how to make a good first impression.
- Identify with the different communication skills. Learn about verbal, non-verbal and written communication skills you will need in this role.
- Learn the importance of excellent telephone etiquette along with your administrative duties and how to prioritise effectively.
- Get advice and tips on dealing with difficult guests. You will also learn about safety and security and your role in ensuring this at all times.
- Know the hospitality standards from branding to star ratings.
- Get insight into the right dress code and why this is so important.
- Learn effective ways to reduce stress.
- Identify with the legal issues surrounding the industry and the importance of adhering to the codes at all times.
Hotel Management Diploma – 23 modules
In this second course of the Hotel Industry Diploma you will learn the following:
- Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
- Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
- Learn the importance of personal appearance and the skills you will need in this industry.
- Know the importance of being able to speak English and why you need excellent local knowledge.
- Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
- Make sure you know the various payment methods and how to deal with foreign currency.
- Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
- Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
- Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.
Benefits of Hotel Industry Diploma
There are numerous benefits to taking the Hotel Industry Diploma. These benefits include:
- 2 Courses in one
- Affordable price
- Gain valuable insight into the industry
- Study from anywhere at any time
- Study at your own pace.
- Modules compatible with all devices - computer, phone or tablet
- Lifetime access to modules
- Online support
- Fast track your career
- Online certification confirmation
- Easy to manage modules
- If you don't pass the test first time, you have a second opportunity
- Start using knowledge gained at work from day one
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Introduction to the Hotel Management Diploma Course
The hotel management diploma is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United Kingdom. This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more.
Wide range of topics covered
The hotel management diploma covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.
Gain valuable insight into the industry
The course is broken into manageable modules which will provide you with comprehensive oversight of the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.
What you Will Learn
This diploma course is filled with comprehensive modules, which will teach you the following:
- Learn more about the role of the hotel manager.
- Identify with the products and services you will be expected to provide to your guests on a daily basis.
- Understand why appearance is so important in this role.
- Know what skills you need to complete your duties in an orderly and organised fashion.
- Learn how to deal with your customers to surpass their expectations daily, whether it's taking a booking over the phone or welcoming them to your hotel on arrival.
- Get a good understanding on welcoming guests to the hotel, along with essential checking in and checking out procedures that should be followed.
- Learn how to manage the front desk effectively.
- Understand more about housekeeping and how to ensure the rooms are always serviced to the highest standards.
- Understand hotel terminology and terms you will hear on a regular basis.
- Know what leadership qualities you are going to need to manage a team effectively.
- Learn about the paperwork and reporting you will need to conduct your duties effectively and keep your finger on the pulse at all times.
- Know the difference between front and back of house and how to manage the front of house at all times.
- Learn how to deal with unexpected emergencies.
- Get information and advice on how to market the hotel to attract more guests to ensure a good occupancy rate throughout the year.
Benefits of the Hotel Management Diploma
This training course can provide you with everything you need to know to fast track your career within the hospitality industry. The benefits include the following:
- The course is broken into manageable modules.
- Easy and comprehensive syllabus.
- Study at your own pace. You can take a week to study this course or you can take a couple of months, the choice is down to you and the amount of time you have available to commit to your studies.
- Compatible with all devices, enabling you to study from anywhere with an internet connection.
- Industry recognised certification on successful completion of the course.
- Online tutor available throughout your studies to provide you with assistance and guidance as needed.
- Improve your career prospects and fast track your career within the hospitality industry.
- No entry requirements.
- Know what is expected of you and what skills you need before accepting any positions.
- Prove your ability to complete the job by showing your certificate to potential employers.
Hotel Reception Diploma Course
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Diploma
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status. You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.

of achievement
This certificate is presented to
Your Name

For completing the
The Hotel Industry Diploma
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor

Daniel Morgan
Daniel Morgan
Head of Academy

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Absolutely loved this course!! I am very happy with my experience in completing this online course with New Skills Academy.
It was an easy process and their website is very easy to get around. No stress over time limits. I worked through the course at my own pace, and from the comforts of my own home.
Very informative and loved the worksheet after each module which gave me a chance to really think about the work needed for the final test and gave me a chance to really understand each module.
I will definitely be putting what I have learned from the course into practice within our office.

Natalie Rogerson
I love being able to study from home, the site is easy to use and I like being able to just log in and study for as long as I have free then pick it up again the next day or a week later. I lost my job suddenly with no notice and decided to take the opportunity to get back into something new I intended to do long ago but just never had the time or money to do so. The great prices for online learning and being able to learn from home whilst doing part time work have helped out so much when on a budget and being unable to be able attend full time college courses.

Kirsten Owen
This online course gave me the opportunity to plan my study time around the rest of my day, instead of the other way around. I was able to study and work when I was at my peak energy, whether that’s early morning or late at night.
The course material was always accessible online, so there was no need to schedule special trips to a library either. It makes a good option for everyone who needs to keep the balance between their work and family commitments.
Simple and understandable language. I really recommend to anyone who would like to improve qualifications.

Urszula Jakobczak
Taking the International Massage Diploma Course at New Skills Academy was my best idea and my best investment in a long time. The flexible timing, professional yet easy understand material helped me to change career (and life) in no time. Absolutely brilliant.

Mihaly Galambosi
My son has Aspergers Syndrome, so when this course Autism Awareness Diploma came up with 90% off just after Christmas, I thought I would like to do it. There was no pressure on myself and progressed at my own pace, the course is very informative with lots of hints and tips. The process of going through the Modules and assignments was also very easy to do. The cost of the course was expensive if I hadn't had 90% off. I wouldn't hesitate in recommending New Skills Academy courses to other people for their informative and ease of usage. I really enjoyed it.

Dawn Hughes
I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.
Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!
I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.

Parmjit Uppal
Hotel Industry Diploma Course
The hotel industry diploma is a complete overview for anyone who is looking to progress their career in the hospitality industry. It is two information packed courses rolled into one package, giving you insight into the position of a hotel receptionist and a hotel manager, helping you gain the knowledge and skills you need to enjoy a successful career in one of the millions of hotels around the world.
Introduction to the Hotel Industry Diploma
This diploma provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The diploma will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.
What You Will Learn
This particular diploma comprises of two courses offering you 39 informative modules. Each course is broken down into easily manageable modules, enabling you to study at your own pace and in the comfort of your own home on any device.
Hotel Receptionist Diploma – 16 modules
In this course, you can expect to learn the following:
- Overview – this helps you understand the role of hotel receptionist
- Learn the basic procedures based around this position from common tasks to taking reservations and your responsibilities.
- Determine the importance of customer service. Learn about communication and how to make a good first impression.
- Identify with the different communication skills. Learn about verbal, non-verbal and written communication skills you will need in this role.
- Learn the importance of excellent telephone etiquette along with your administrative duties and how to prioritise effectively.
- Get advice and tips on dealing with difficult guests. You will also learn about safety and security and your role in ensuring this at all times.
- Know the hospitality standards from branding to star ratings.
- Get insight into the right dress code and why this is so important.
- Learn effective ways to reduce stress.
- Identify with the legal issues surrounding the industry and the importance of adhering to the codes at all times.
Hotel Management Diploma – 23 modules
In this second course of the Hotel Industry Diploma you will learn the following:
- Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
- Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
- Learn the importance of personal appearance and the skills you will need in this industry.
- Know the importance of being able to speak English and why you need excellent local knowledge.
- Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
- Make sure you know the various payment methods and how to deal with foreign currency.
- Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
- Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
- Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.
Benefits of Hotel Industry Diploma
There are numerous benefits to taking the Hotel Industry Diploma. These benefits include:
- 2 Courses in one
- Affordable price
- Gain valuable insight into the industry
- Study from anywhere at any time
- Study at your own pace.
- Modules compatible with all devices - computer, phone or tablet
- Lifetime access to modules
- Online support
- Fast track your career
- Online certification confirmation
- Easy to manage modules
- If you don't pass the test first time, you have a second opportunity
- Start using knowledge gained at work from day one
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Introduction to the Hotel Management Diploma Course
The hotel management diploma is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United Kingdom. This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more.
Wide range of topics covered
The hotel management diploma covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.
Gain valuable insight into the industry
The course is broken into manageable modules which will provide you with comprehensive oversight of the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.
What you Will Learn
This diploma course is filled with comprehensive modules, which will teach you the following:
- Learn more about the role of the hotel manager.
- Identify with the products and services you will be expected to provide to your guests on a daily basis.
- Understand why appearance is so important in this role.
- Know what skills you need to complete your duties in an orderly and organised fashion.
- Learn how to deal with your customers to surpass their expectations daily, whether it's taking a booking over the phone or welcoming them to your hotel on arrival.
- Get a good understanding on welcoming guests to the hotel, along with essential checking in and checking out procedures that should be followed.
- Learn how to manage the front desk effectively.
- Understand more about housekeeping and how to ensure the rooms are always serviced to the highest standards.
- Understand hotel terminology and terms you will hear on a regular basis.
- Know what leadership qualities you are going to need to manage a team effectively.
- Learn about the paperwork and reporting you will need to conduct your duties effectively and keep your finger on the pulse at all times.
- Know the difference between front and back of house and how to manage the front of house at all times.
- Learn how to deal with unexpected emergencies.
- Get information and advice on how to market the hotel to attract more guests to ensure a good occupancy rate throughout the year.
Benefits of the Hotel Management Diploma
This training course can provide you with everything you need to know to fast track your career within the hospitality industry. The benefits include the following:
- The course is broken into manageable modules.
- Easy and comprehensive syllabus.
- Study at your own pace. You can take a week to study this course or you can take a couple of months, the choice is down to you and the amount of time you have available to commit to your studies.
- Compatible with all devices, enabling you to study from anywhere with an internet connection.
- Industry recognised certification on successful completion of the course.
- Online tutor available throughout your studies to provide you with assistance and guidance as needed.
- Improve your career prospects and fast track your career within the hospitality industry.
- No entry requirements.
- Know what is expected of you and what skills you need before accepting any positions.
- Prove your ability to complete the job by showing your certificate to potential employers.
Hotel Reception Diploma Course
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
Introduction to Hotel Reception Diploma
This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status. You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.
What You Will Learn
In this course you will learn the following:
- A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
- Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
- Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
- Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
- Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
- Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
- Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
- Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
- Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
- Determine the importance of being a team player and working with other departments within the hotel.
- Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
- Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
- Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
- Know any legal issues relating to your position as well as the future for the hotel receptionist.
Benefits
There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.
- Study at your own pace and where you are most comfortable.
- Study using any device linked to the internet for added convenience.
- Receive an industry recognised certification on successful completion of the course.
- Enjoy online support to ensure you get the most of your study experience.
- Get lifetime access to the modules, so you can refer back as and when needed.

of achievement
This certificate is presented to
Your Name

For completing the
The Hotel Industry Diploma
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor

Daniel Morgan
Daniel Morgan
Head of Academy

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Absolutely loved this course!! I am very happy with my experience in completing this online course with New Skills Academy.
It was an easy process and their website is very easy to get around. No stress over time limits. I worked through the course at my own pace, and from the comforts of my own home.
Very informative and loved the worksheet after each module which gave me a chance to really think about the work needed for the final test and gave me a chance to really understand each module.
I will definitely be putting what I have learned from the course into practice within our office.

Natalie Rogerson
I love being able to study from home, the site is easy to use and I like being able to just log in and study for as long as I have free then pick it up again the next day or a week later. I lost my job suddenly with no notice and decided to take the opportunity to get back into something new I intended to do long ago but just never had the time or money to do so. The great prices for online learning and being able to learn from home whilst doing part time work have helped out so much when on a budget and being unable to be able attend full time college courses.

Kirsten Owen
This online course gave me the opportunity to plan my study time around the rest of my day, instead of the other way around. I was able to study and work when I was at my peak energy, whether that’s early morning or late at night.
The course material was always accessible online, so there was no need to schedule special trips to a library either. It makes a good option for everyone who needs to keep the balance between their work and family commitments.
Simple and understandable language. I really recommend to anyone who would like to improve qualifications.

Urszula Jakobczak
Taking the International Massage Diploma Course at New Skills Academy was my best idea and my best investment in a long time. The flexible timing, professional yet easy understand material helped me to change career (and life) in no time. Absolutely brilliant.

Mihaly Galambosi
My son has Aspergers Syndrome, so when this course Autism Awareness Diploma came up with 90% off just after Christmas, I thought I would like to do it. There was no pressure on myself and progressed at my own pace, the course is very informative with lots of hints and tips. The process of going through the Modules and assignments was also very easy to do. The cost of the course was expensive if I hadn't had 90% off. I wouldn't hesitate in recommending New Skills Academy courses to other people for their informative and ease of usage. I really enjoyed it.

Dawn Hughes
I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.
Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!
I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.

Parmjit Uppal
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