Key Skills for Productive Meetings Bundle Certificate
Includes the following courses:
Agenda Setting Certificate Business Report Writing Certificate Microsoft Teams Certificate Minute Taking Certificate Zoom CertificateKey Skills for Productive Meetings Bundle Certificate Course
Research shows that more than 80% of workplace meetings are a waste of time, resources and effort. Office meetings are an integral component of business management. Meetings help managers, teams and employees/colleagues share and exchange information and updates, resolve problems and disputes, and move projects forward.
In addition to employees/colleagues, you may also have meetings with suppliers, vendors, and customers. Learning how to conduct effective meetings helps you to save time, make decisions and get work done.
Meetings, when conducted well, provide an opportunity to enable employees to contribute their ideas and share their needs and wants. Our course on key skills for productive meetings helps respect people's time, eliminates time-wasting strategies, and enables managers and team members to add the most value.
What You Will Learn:
- How to use ZOOM technology and maximise the use of different features, including Zoom Sharing, Zoom Rooms and Screen Sharing functionalities
- How to use the Microsoft Teams app to create and manage meetings
- How to create well-structured and planned agendas for meetings and how they help make meetings more productive
- How to write the minutes of a meeting effectively in a way that helps enhance collaboration and efficiency
- How to use your listening skills and the latest technology to record minutes of a meeting
- How to create, structure and write efficient business reports
Benefits of Taking the Course:
- You will learn how to plan and create an agenda that helps decide on important topics to be discussed in the meeting
- By conducting productive meetings, you can move projects forward, facilitate communication, build teamwork, resolve problems and make decisions
- Gain knowledge of two of the most popular online communication tools to ensure meetings run smoothly
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Agenda Setting Certificate Course
An agenda is essentially a meeting plan that outlines key items and topics to be discussed, and in what order. Depending on the purpose of the meeting and nature of your business, the agenda may be very simple, containing only a few items, or it may be more in depth. The main goal, however, is always the same – to inform and prepare meeting participants in advance, and to ensure a smooth meeting process.
This course will be providing an overview of agenda setting, why it’s important, how to create an effective agenda, as well as how to use an agenda to run a successful meeting.
You Will Learn:
- About the function of agenda setting
- Why agenda setting is important
- How to create a well-planned agenda
- How to use an agenda to run a more effective meeting
Benefits of Taking This Course:
- You will better understand the role agenda setting plays in preparing for a meeting
- You will learn how a well-planned agenda can benefit the organiser and participants of a meeting
- Your knowledge of agenda setting will equip you with the tools needed to lead more productive and effective meetings
- You will be able to ensure that team members are well-prepared and encouraged to attend
Business Report Writing Certificate Course
Effective communication – both internally and externally – is arguably one of the most important elements of running a business. Regardless of profession or whether an individual is part of a private or public sector organisation, business documents and reports are often used as a base of many (often large) decisions. Therefore, some feel that the ability to write a good business report is a skill which is not easily quantifiable. However, with proper training, the benefits of learning how to write a business report can be invaluable, as it can be vital to how an organisation effectively persuades and influences.
While there are many ways of writing a good business report, here are some common guidelines that a good business report writing training course will teach. Let’s have a look:-
What this course will cover:
- What business reports are used for and why they are important
- The importance of a business report plan
- How to structure a business report
- How to write a business report
- Common mistakes and what to avoid when writing a business report
The benefits of taking this course:
- Individuals will learn the importance of business reports and what is needed to build an impactful document
- Individuals can learn how to speed up the writing process by understanding how to effectively construct a business document
- Understand the use of various business reports and why a structure is a vital element of logical information flow
- How to properly write a successful business report with the audience in mind
- Learn about common mistakes that are inadvertently detrimental to the objective of the business report
Microsoft Teams Certificate Course
Microsoft Teams is a collaboration tool designed to bring together people, communication and content in a single interface. This course is aimed at anyone who needs to create and work with the Microsoft Teams app. You may be a Microsoft Team owner required to create and manage a Teams area for colleagues, or someone who will use Teams to work with colleagues.
What you Will Learn:
- Navigate around the Microsoft Teams App
- Create a Microsoft Team
- Add and Manage Owners and Members
- Create Channels
- Set Team and Channel Options
- Use the Conversation Tools
- Arrange Teams Meetings
- Add Content using Apps
Minute Taking Certificate Course
Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills.
This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements.
This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise.
What you will learn
Lessons you will learn in this course include:
- Understanding the basics of minute writing
- The qualities of a minute taker
- The benefits of taking minutes
- Recording of minutes
- Minutes layout
- Minutes standards
- Technology in minute taking
- Common dos and don’ts when writing minutes
Benefits of the course
The benefits of taking this course include:
- Understanding meeting minutes templates and when to use them
- Know how to write different kinds of minutes suited to the occasion
- Developing your listening skills to extract important information
- Comprehend the style and tone of language and legal requirements
- Learn how to effectively edit and proofread minutes to ensure accuracy
Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation.
Zoom Certificate Course
The technological changes within the world have led to many activities being conducted in an online forum. Examples of these activities include conducting meetings and conversations online.
Zoom is an online communication tool that provides users with the ability to perform such meetings. These are a variety of excellent features incorporated into the design of the Zoom platform to provide the best performance and help eliminate the adverse effects of communicating in an online forum. These features help deliver real-time solutions during meetings and enhance the overall performance of these meetings. However, the platform's wide array of features can be incredibly confusing for new and experienced users to navigate.
The purpose of this course is to help familiarise users with these features and show them how to effectively implement the functionality of these features into their meetings and gain the best performance. Moreover, we also provide tips on using these features in the best way possible to ensure that you and the participants attending these meetings have an enjoyable and seamless experience.
The negative aspects of the Zoom platform are also addressed with solutions to combat these negative aspects. This includes 'Zoombombing' and many other technical issues that come with conducting meetings in an online forum.
You Will Learn:
- What Zoom is
- How to use all of the basic Zoom Meeting features (with step-by-step guides)
- You should follow the correct procedures when using the recording feature, Zoom microphone, and the entire Zoom platform
- What is Screen Sharing, Zoom Phone, and Zoom Rooms, along with how to effectively use these features
The Benefits of Taking this Course:
- You can assist others who wish to navigate the Zoom platform
- You can use skills that can be used to enhance the effectiveness of your meetings
- Better methods of conducting meetings can help create more informed, knowledgeable, and motivated team members

of achievement
This certificate is presented to
Your Name

For completing the
Key Skills for Productive Meetings Bundle Certificate
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor

Daniel Morgan
Daniel Morgan
Head of Academy

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
My dream has come true. Eventually I found this online course after searching for years in my area where none of the colleges provided it and it is necessary to get my dream job.
I got an incredible discount and what I like the best I got a lifetime access to the course, so there is no rush and I can revisit any time to revise as well.
Excellent support and immediate response to emails, I am very pleased. The course material is written in an easily understandable way, no hidden fees and mobile friendly so I can learn anywhere.

Zsuzsanna Horak
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!

Danielle Woodall
Whilst on maternity leave I started thinking about in what capacity I'd go back to work, and if there was something different I could do. I came across reed courses and chose this course in PA and Admin and another in HR.
I was so happy they were on offer! I chose them because the course modules were comprehensive.
I can sit and do modules with my newborn son on my lap via my iPhone. It's so handy, the modules are clear and concise.
I'm so happy I chose this course. I can't wait to add it to my CV and see what jobs I can get.

Holly Horton
I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.
This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.
I definitely recommend this course to everyone who wants to improve their customer service skills.

Lavinia Poara
Great support from tutors and IT staff! Emails are always answered quickly, even on late nights and early mornings. Good clear lay out across the website, very easy to navigate and keep track of modules completed.
Would highly recommend to anyone looking to gain more knowledge in their own time and develop in the area. I completed this course on my commute to and from work. I also received a student card with this course that was great to benefit discounts from.
I am already thinking about what other courses I can start with New Skills Academy as soon as possible!

Sarah Howden
I found the course very professional and the contact with my course tutor was easy and rewarding. He responded very quickly to my emails.
I found the feedback from the questions I submitted very good and very useful. It helped me complete further questions and has given me direction in my job. I thoroughly enjoyed the course and I would definitely recommend it to colleagues and friends.
I would like to thank my tutor for all his help and valuable suggestions. I found his feedback very helpful and speedy; his remarks were always positive and constructive. The course material is excellent, varied, relevant and up-to-date. I have enjoyed the course and am very glad.

Muhammad Usman Akhtar
Key Skills for Productive Meetings Bundle Certificate Course
Research shows that more than 80% of workplace meetings are a waste of time, resources and effort. Office meetings are an integral component of business management. Meetings help managers, teams and employees/colleagues share and exchange information and updates, resolve problems and disputes, and move projects forward.
In addition to employees/colleagues, you may also have meetings with suppliers, vendors, and customers. Learning how to conduct effective meetings helps you to save time, make decisions and get work done.
Meetings, when conducted well, provide an opportunity to enable employees to contribute their ideas and share their needs and wants. Our course on key skills for productive meetings helps respect people's time, eliminates time-wasting strategies, and enables managers and team members to add the most value.
What You Will Learn:
- How to use ZOOM technology and maximise the use of different features, including Zoom Sharing, Zoom Rooms and Screen Sharing functionalities
- How to use the Microsoft Teams app to create and manage meetings
- How to create well-structured and planned agendas for meetings and how they help make meetings more productive
- How to write the minutes of a meeting effectively in a way that helps enhance collaboration and efficiency
- How to use your listening skills and the latest technology to record minutes of a meeting
- How to create, structure and write efficient business reports
Benefits of Taking the Course:
- You will learn how to plan and create an agenda that helps decide on important topics to be discussed in the meeting
- By conducting productive meetings, you can move projects forward, facilitate communication, build teamwork, resolve problems and make decisions
- Gain knowledge of two of the most popular online communication tools to ensure meetings run smoothly
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Agenda Setting Certificate Course
An agenda is essentially a meeting plan that outlines key items and topics to be discussed, and in what order. Depending on the purpose of the meeting and nature of your business, the agenda may be very simple, containing only a few items, or it may be more in depth. The main goal, however, is always the same – to inform and prepare meeting participants in advance, and to ensure a smooth meeting process.
This course will be providing an overview of agenda setting, why it’s important, how to create an effective agenda, as well as how to use an agenda to run a successful meeting.
You Will Learn:
- About the function of agenda setting
- Why agenda setting is important
- How to create a well-planned agenda
- How to use an agenda to run a more effective meeting
Benefits of Taking This Course:
- You will better understand the role agenda setting plays in preparing for a meeting
- You will learn how a well-planned agenda can benefit the organiser and participants of a meeting
- Your knowledge of agenda setting will equip you with the tools needed to lead more productive and effective meetings
- You will be able to ensure that team members are well-prepared and encouraged to attend
Business Report Writing Certificate Course
Effective communication – both internally and externally – is arguably one of the most important elements of running a business. Regardless of profession or whether an individual is part of a private or public sector organisation, business documents and reports are often used as a base of many (often large) decisions. Therefore, some feel that the ability to write a good business report is a skill which is not easily quantifiable. However, with proper training, the benefits of learning how to write a business report can be invaluable, as it can be vital to how an organisation effectively persuades and influences.
While there are many ways of writing a good business report, here are some common guidelines that a good business report writing training course will teach. Let’s have a look:-
What this course will cover:
- What business reports are used for and why they are important
- The importance of a business report plan
- How to structure a business report
- How to write a business report
- Common mistakes and what to avoid when writing a business report
The benefits of taking this course:
- Individuals will learn the importance of business reports and what is needed to build an impactful document
- Individuals can learn how to speed up the writing process by understanding how to effectively construct a business document
- Understand the use of various business reports and why a structure is a vital element of logical information flow
- How to properly write a successful business report with the audience in mind
- Learn about common mistakes that are inadvertently detrimental to the objective of the business report
Microsoft Teams Certificate Course
Microsoft Teams is a collaboration tool designed to bring together people, communication and content in a single interface. This course is aimed at anyone who needs to create and work with the Microsoft Teams app. You may be a Microsoft Team owner required to create and manage a Teams area for colleagues, or someone who will use Teams to work with colleagues.
What you Will Learn:
- Navigate around the Microsoft Teams App
- Create a Microsoft Team
- Add and Manage Owners and Members
- Create Channels
- Set Team and Channel Options
- Use the Conversation Tools
- Arrange Teams Meetings
- Add Content using Apps
Minute Taking Certificate Course
Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills.
This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements.
This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise.
What you will learn
Lessons you will learn in this course include:
- Understanding the basics of minute writing
- The qualities of a minute taker
- The benefits of taking minutes
- Recording of minutes
- Minutes layout
- Minutes standards
- Technology in minute taking
- Common dos and don’ts when writing minutes
Benefits of the course
The benefits of taking this course include:
- Understanding meeting minutes templates and when to use them
- Know how to write different kinds of minutes suited to the occasion
- Developing your listening skills to extract important information
- Comprehend the style and tone of language and legal requirements
- Learn how to effectively edit and proofread minutes to ensure accuracy
Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation.
Zoom Certificate Course
The technological changes within the world have led to many activities being conducted in an online forum. Examples of these activities include conducting meetings and conversations online.
Zoom is an online communication tool that provides users with the ability to perform such meetings. These are a variety of excellent features incorporated into the design of the Zoom platform to provide the best performance and help eliminate the adverse effects of communicating in an online forum. These features help deliver real-time solutions during meetings and enhance the overall performance of these meetings. However, the platform's wide array of features can be incredibly confusing for new and experienced users to navigate.
The purpose of this course is to help familiarise users with these features and show them how to effectively implement the functionality of these features into their meetings and gain the best performance. Moreover, we also provide tips on using these features in the best way possible to ensure that you and the participants attending these meetings have an enjoyable and seamless experience.
The negative aspects of the Zoom platform are also addressed with solutions to combat these negative aspects. This includes 'Zoombombing' and many other technical issues that come with conducting meetings in an online forum.
You Will Learn:
- What Zoom is
- How to use all of the basic Zoom Meeting features (with step-by-step guides)
- You should follow the correct procedures when using the recording feature, Zoom microphone, and the entire Zoom platform
- What is Screen Sharing, Zoom Phone, and Zoom Rooms, along with how to effectively use these features
The Benefits of Taking this Course:
- You can assist others who wish to navigate the Zoom platform
- You can use skills that can be used to enhance the effectiveness of your meetings
- Better methods of conducting meetings can help create more informed, knowledgeable, and motivated team members

of achievement
This certificate is presented to
Your Name

For completing the
Key Skills for Productive Meetings Bundle Certificate
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor

Daniel Morgan
Daniel Morgan
Head of Academy

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
My dream has come true. Eventually I found this online course after searching for years in my area where none of the colleges provided it and it is necessary to get my dream job.
I got an incredible discount and what I like the best I got a lifetime access to the course, so there is no rush and I can revisit any time to revise as well.
Excellent support and immediate response to emails, I am very pleased. The course material is written in an easily understandable way, no hidden fees and mobile friendly so I can learn anywhere.

Zsuzsanna Horak
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!

Danielle Woodall
Whilst on maternity leave I started thinking about in what capacity I'd go back to work, and if there was something different I could do. I came across reed courses and chose this course in PA and Admin and another in HR.
I was so happy they were on offer! I chose them because the course modules were comprehensive.
I can sit and do modules with my newborn son on my lap via my iPhone. It's so handy, the modules are clear and concise.
I'm so happy I chose this course. I can't wait to add it to my CV and see what jobs I can get.

Holly Horton
I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.
This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.
I definitely recommend this course to everyone who wants to improve their customer service skills.

Lavinia Poara
Great support from tutors and IT staff! Emails are always answered quickly, even on late nights and early mornings. Good clear lay out across the website, very easy to navigate and keep track of modules completed.
Would highly recommend to anyone looking to gain more knowledge in their own time and develop in the area. I completed this course on my commute to and from work. I also received a student card with this course that was great to benefit discounts from.
I am already thinking about what other courses I can start with New Skills Academy as soon as possible!

Sarah Howden
I found the course very professional and the contact with my course tutor was easy and rewarding. He responded very quickly to my emails.
I found the feedback from the questions I submitted very good and very useful. It helped me complete further questions and has given me direction in my job. I thoroughly enjoyed the course and I would definitely recommend it to colleagues and friends.
I would like to thank my tutor for all his help and valuable suggestions. I found his feedback very helpful and speedy; his remarks were always positive and constructive. The course material is excellent, varied, relevant and up-to-date. I have enjoyed the course and am very glad.

Muhammad Usman Akhtar
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Ellie Clarke

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