Listening Skills Certificate

Listening Skills Certificate Course

Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well. In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.

You will Learn:

  • The difference between active and passive listening
  • Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
  • How to remain focused during a conversation
  • Why you must take care not to interrupt others
  • How to make sure that you have understood what someone else has told you

Benefits of Taking this Course:

  • If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
  • By improving your listening skills, you will improve your relationships with your colleagues
  • If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
  • If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
  • If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Listening Skills Certificate

on 21st November 2025

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I rate this course very highly as this is a very in-depth informative online course that increased my knowledge in Marketing and has given me plenty of useful information to apply to my work.

It had a good framework of information followed by a worksheet so that you could test the knowledge that you’ve just learned. It provided a great deal of information broken down into easy to digest sections and was good value for money as well.

I would definitely recommend this course to others and I know that my brother has taken another course using this website also.

Hannah Pugh

I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.

There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.

Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.

Danielle Booth

I started this course as it is a keen interest of mine; as someone who worked as an office manager and administrator for large Estate Agents in London, I wanted to tighten my skills. I was not disappointed! There are a huge range of information; from dealing with aspects of marketing to legalities and a lot of reading. It was very easy to access and very thorough. I would recommend anyone looking to start in the industry, have an interest in property or simply want to brush up on knowledge and skills. I was very pleased overall with the course, and will recommend new skill academy to my friends.

Kelly-Anne Tomlinson-Docherty

Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.

I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.

On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.

Thank-you New Skills Academy!

Jacqueline Myers - B

Jacqueline Myers

Great course worth the money very detailed yet easy to understand and all official with a certificate at the end it's very interesting and fun

Cherish King

I am so far really enjoying the course. Information is really well presented and tests a great recap to information covered. I also think the Notes tool is a good addition, however, the saving seems a little unstable so I have lost notes on a couple of the modules.

I figured that I needed to save prior to taking the test, but had selected a picture and as there was no close option, I clicked back and lost the notes I had taken. Apart from that, I am really enjoying the format and am finding the information easy to retain.

Amanda Rolfe

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£20.00

Listening Skills Certificate Course

Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well. In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.

You will Learn:

  • The difference between active and passive listening
  • Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
  • How to remain focused during a conversation
  • Why you must take care not to interrupt others
  • How to make sure that you have understood what someone else has told you

Benefits of Taking this Course:

  • If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
  • By improving your listening skills, you will improve your relationships with your colleagues
  • If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
  • If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
  • If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Listening Skills Certificate

on 21st November 2025

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I rate this course very highly as this is a very in-depth informative online course that increased my knowledge in Marketing and has given me plenty of useful information to apply to my work.

It had a good framework of information followed by a worksheet so that you could test the knowledge that you’ve just learned. It provided a great deal of information broken down into easy to digest sections and was good value for money as well.

I would definitely recommend this course to others and I know that my brother has taken another course using this website also.

Hannah Pugh

I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.

There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.

Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.

Danielle Booth

I started this course as it is a keen interest of mine; as someone who worked as an office manager and administrator for large Estate Agents in London, I wanted to tighten my skills. I was not disappointed! There are a huge range of information; from dealing with aspects of marketing to legalities and a lot of reading. It was very easy to access and very thorough. I would recommend anyone looking to start in the industry, have an interest in property or simply want to brush up on knowledge and skills. I was very pleased overall with the course, and will recommend new skill academy to my friends.

Kelly-Anne Tomlinson-Docherty

Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.

I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.

On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.

Thank-you New Skills Academy!

Jacqueline Myers - B

Jacqueline Myers

Great course worth the money very detailed yet easy to understand and all official with a certificate at the end it's very interesting and fun

Cherish King

I am so far really enjoying the course. Information is really well presented and tests a great recap to information covered. I also think the Notes tool is a good addition, however, the saving seems a little unstable so I have lost notes on a couple of the modules.

I figured that I needed to save prior to taking the test, but had selected a picture and as there was no close option, I clicked back and lost the notes I had taken. Apart from that, I am really enjoying the format and am finding the information easy to retain.

Amanda Rolfe

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