Closing Techniques Certification
Why you should study with us
Closing Techniques Certification
In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
- How to defend an offer and emphasise the benefits of the stated terms and conditions.
- How to ask the right questions, so that you understand your buyer's place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross sell products or services.
- How to diffuse tension and misunderstandings that may occur during the buying process.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects' body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
- How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- How to sharpen your communication skills and increase the chance that you will close the sale.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about a positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Closing Techniques Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am over the moon with my experience in completing my first online course with New Skills Academy. I found the whole process quick and efficient and the site very easy to navigate. I found it helpful to complete short tests at the end of each module as I feel this help to review the information I have read and confirm that I understood it and could retain the information as well. I found the course to be very well written and the information provided to be interesting and relevant to the course and the final test to be efficient in recapping everything I had learnt throughout the course. I completely the course quite quickly as was able to study using my iPhone as the course was iOS compatible which I found to be the best way of accessing the course, information and tests. I'm thrilled that I passed my first course and can't wait to get started on the next one. Thank you for such a positive and rewarding experience.
Lisa Simmons
The course is informative and easy to follow. I especially liked the history tips given throughout the course.
I have included the payroll Diploma course to add another skill set to my CV and being self employed and in the mature bracket it is good to keep yourself updated on all new legislation. I also liked the option of returning to complete modules in your own time to fit in around work commitments.
Claire Bishop
There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.
When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.
I would recommend learning with New Skills Academy to anyone wanting to improve their skills.
Katherine Andrew
Very interesting topics, I feel like I have expanded my knowledge and have more of an understanding and can use the techniques I have learnt professionally. I feel more confident in my ability!
I enjoyed the videos of the makeup application and thought the flow of the course was very well structured which made it easy to follow. It had me excited to do more and complete next stages as it was in bite size chunks.
I am very happy with the programme thoroughly enjoyed it I wish it was longer so I could learn more. Thank you for the course!
Phoebe Shufflebotham
Quick and easy, can learn in your own time which was great. I have an 8-week old baby and managed to complete with no pressure. Everything was broken down so well and helpful videos along the way.
Will be taking more courses with New Skills Academy, I wish I did the course years ago. I have the experience in waxing but because I gave up my college course to have my baby, I don’t have the time to go back and I was close to qualifying.
I took this course and passed without all the hassle of going back for a year. Thank you, New Skills Academy.
Sofia Legg
It is quite an interesting course! I have learnt a lot since I have seen the precise explanation and video illustration, and I have enough time to learn so well as I did it in my own pace. I've fully understood the whole concept on each module. By the time I've finished the last module, I'm quite prepared for the exam because everything I've learnt has already been absorbed into my mind. Even once I've finished the course, I'm looking forward to learn more by reviewing the course again. Now, I can properly apply the techniques into our massage spa business.
Ma Margarita
Closing Techniques Certification
In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
- How to defend an offer and emphasise the benefits of the stated terms and conditions.
- How to ask the right questions, so that you understand your buyer's place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross sell products or services.
- How to diffuse tension and misunderstandings that may occur during the buying process.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects' body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
- How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- How to sharpen your communication skills and increase the chance that you will close the sale.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about a positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Closing Techniques Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am over the moon with my experience in completing my first online course with New Skills Academy. I found the whole process quick and efficient and the site very easy to navigate. I found it helpful to complete short tests at the end of each module as I feel this help to review the information I have read and confirm that I understood it and could retain the information as well. I found the course to be very well written and the information provided to be interesting and relevant to the course and the final test to be efficient in recapping everything I had learnt throughout the course. I completely the course quite quickly as was able to study using my iPhone as the course was iOS compatible which I found to be the best way of accessing the course, information and tests. I'm thrilled that I passed my first course and can't wait to get started on the next one. Thank you for such a positive and rewarding experience.
Lisa Simmons
The course is informative and easy to follow. I especially liked the history tips given throughout the course.
I have included the payroll Diploma course to add another skill set to my CV and being self employed and in the mature bracket it is good to keep yourself updated on all new legislation. I also liked the option of returning to complete modules in your own time to fit in around work commitments.
Claire Bishop
There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.
When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.
I would recommend learning with New Skills Academy to anyone wanting to improve their skills.
Katherine Andrew
Very interesting topics, I feel like I have expanded my knowledge and have more of an understanding and can use the techniques I have learnt professionally. I feel more confident in my ability!
I enjoyed the videos of the makeup application and thought the flow of the course was very well structured which made it easy to follow. It had me excited to do more and complete next stages as it was in bite size chunks.
I am very happy with the programme thoroughly enjoyed it I wish it was longer so I could learn more. Thank you for the course!
Phoebe Shufflebotham
Quick and easy, can learn in your own time which was great. I have an 8-week old baby and managed to complete with no pressure. Everything was broken down so well and helpful videos along the way.
Will be taking more courses with New Skills Academy, I wish I did the course years ago. I have the experience in waxing but because I gave up my college course to have my baby, I don’t have the time to go back and I was close to qualifying.
I took this course and passed without all the hassle of going back for a year. Thank you, New Skills Academy.
Sofia Legg
It is quite an interesting course! I have learnt a lot since I have seen the precise explanation and video illustration, and I have enough time to learn so well as I did it in my own pace. I've fully understood the whole concept on each module. By the time I've finished the last module, I'm quite prepared for the exam because everything I've learnt has already been absorbed into my mind. Even once I've finished the course, I'm looking forward to learn more by reviewing the course again. Now, I can properly apply the techniques into our massage spa business.
Ma Margarita
Why you should study with us
Learn with confidence...
RRP
$100
Get a FREE Course
Tick this box to Sign up for our newsletter, and get access to the Interview Skills and CV Writing Certificate course for free! By signing up, you agree to our Privacy Notice & Cookie Policy and to receive marketing and related emails from academy+ brands. You can unsubscribe at any time.What our students say about us...
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
