Electronic Customer Service Certification

Electronic Customer Service Certification

Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.

Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.

You Will Learn:

  • Why electronic customer service is now the norm in modern businesses
  • Why electronic customer service comes with advantages and disadvantages
  • How to send appropriate online messages that positively engage customers and solve their problems
  • How to show courtesy online and strike the right tone in both your emails and on your website
  • The principles of good customer service and how these translate to an electronic environment

Benefits of Taking This Course:

  • If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
  • If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
  • If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
  • This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company's reputation.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Electronic Customer Service Certification

on 21st November 2025

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!

Natasha Boreland

Providing excellent customer service is essential to the long-term viability of every business. New Skills Academy - for me online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

Oksana Furmane

This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!

This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.

Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.

Monika Dudek

This course has changed my life. It has opened a lot of door and when I apply for jobs it adds distinction to my CV.

It is easy to take time out after work or on a Sunday and it never gets boring. Your mind is filled with new skills and more information that you would love too use in the real world.

I cannot fault this course. I am now applying for University and completing this course will show how dedicated I am to learning.

Faith Bologun

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Sara Correia

The course was very well structured and I have a clear idea from all subjects. All the subjects have examples and highlight very important information during the course.

It is suitable for my needs in improving my qualification and doing an online course which transmits all necessary information.

The material is very relevant to the day-to-day activities in a bank and show me how many options I have available inside the bank industry and which qualifications I need. I am very happy with it and I recommend everyone who has some curiosity to learn more about the banking sector.

Diogo Miranda

Duration:
0.5 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$25.00

Electronic Customer Service Certification

Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.

Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.

You Will Learn:

  • Why electronic customer service is now the norm in modern businesses
  • Why electronic customer service comes with advantages and disadvantages
  • How to send appropriate online messages that positively engage customers and solve their problems
  • How to show courtesy online and strike the right tone in both your emails and on your website
  • The principles of good customer service and how these translate to an electronic environment

Benefits of Taking This Course:

  • If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
  • If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
  • If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
  • This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company's reputation.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Electronic Customer Service Certification

on 21st November 2025

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!

Natasha Boreland

Providing excellent customer service is essential to the long-term viability of every business. New Skills Academy - for me online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

Oksana Furmane

This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!

This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.

Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.

Monika Dudek

This course has changed my life. It has opened a lot of door and when I apply for jobs it adds distinction to my CV.

It is easy to take time out after work or on a Sunday and it never gets boring. Your mind is filled with new skills and more information that you would love too use in the real world.

I cannot fault this course. I am now applying for University and completing this course will show how dedicated I am to learning.

Faith Bologun

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Sara Correia

The course was very well structured and I have a clear idea from all subjects. All the subjects have examples and highlight very important information during the course.

It is suitable for my needs in improving my qualification and doing an online course which transmits all necessary information.

The material is very relevant to the day-to-day activities in a bank and show me how many options I have available inside the bank industry and which qualifications I need. I am very happy with it and I recommend everyone who has some curiosity to learn more about the banking sector.

Diogo Miranda

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