Face to Face Customer Service Certification
Why you should study with us
Face to Face Customer Service Certification
Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.
In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.
You Will Learn:
- Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
- Why you must be sensitive to a customer's needs and how you can deepen your understanding of their situation.
- How to use your body language to convey authority and assertiveness.
- How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.
Benefits of Taking This Course:
- If you work in customer service, this course will teach you how to create a great first impression that will make dealing with clients much easier.
- If you work in sales or marketing, this course will provide you with an overview of how simple adjustments to your demeanour can convince a customer that your products or services are right for them.
- If your job is not sales-based but still requires you to spend a lot of time communicating with others, the transferable skills you will learn on this course will improve your general interpersonal effectiveness.
- This course will equip you to handle challenging conversations in a diplomatic manner, which is useful in your professional and personal life.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Face to Face Customer Service Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Sophie Mellor
Having just completed the Dyslexia Diploma in a few days I can honestly say I now have a much better knowledge of the condition and it gave me so much detail and information to learn in order to use in my teaching job. Very clear and easy to follow with great assessments at the end of each module. Also the multiple choice exam covered all of the important points I had learnt. Highly recommend this diploma. The fact I could study this online in my own time was a huge positive. I look forward to further study more diplomas related.
Carly Dawson
I have found this course very interesting. Even being a bride myself, you don't actually realise how much actually goes into planning a wedding. Every little detail goes into the course. I can’t wait to start putting my work into action - becoming a Wedding Planner and being part of a couple’s day. Helping them plan their most important day of their lives. It’s been interesting learning how other cultures plan and have their weddings, and how many different themes people choose from. Even to the honeymoon. So many things go into being a wedding planner, it’s not as simple as it seems.
Kelly Ford
This short course was actually very informative and interesting, and learned far more than what you can read on the internet. The modules are an excellent way to learn, as you can complete each module in your own time.
I feel as though I’ve learned a lot from this course and would highly recommend it to anyone interested in starting a career in alternative medicine or as a starter in your own business. This certificate can lead onto other courses in this field.
The customer service was excellent, quick and easy to apply online and even better, you can pay by PayPal.
Caroline Gray
I decided to take this course to help me understand my 8 year old son with ADHD and ASD.
I managed to join the course and find the site with ease and after making my payment it was easy to start to find my documents and download my test sheets after the relevant modules.
I found other links which I am yet to explore further and can see me contacting a few of the organisations mentioned. I now am to put some strategies to the test.
The information was useful and I learnt a lot and got a certificate at the end. Thank you.
Nicki Openshaw
I've only just started this course but already the content layout and info are spot on. I was only going to do the 1st module the evening I got it but four hours later I had almost completed four! I just couldn't put it down. I have just finished an online aromatherpy course but the massage section was vague so this complements it perfectly I would recommend to anyone. I will be using this as a business but it's also perfect for people to learn for friends and family! So glad I found it. Thank you
Gemma Espejo-Degraph
Face to Face Customer Service Certification
Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.
In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.
You Will Learn:
- Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
- Why you must be sensitive to a customer's needs and how you can deepen your understanding of their situation.
- How to use your body language to convey authority and assertiveness.
- How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.
Benefits of Taking This Course:
- If you work in customer service, this course will teach you how to create a great first impression that will make dealing with clients much easier.
- If you work in sales or marketing, this course will provide you with an overview of how simple adjustments to your demeanour can convince a customer that your products or services are right for them.
- If your job is not sales-based but still requires you to spend a lot of time communicating with others, the transferable skills you will learn on this course will improve your general interpersonal effectiveness.
- This course will equip you to handle challenging conversations in a diplomatic manner, which is useful in your professional and personal life.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Face to Face Customer Service Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Sophie Mellor
Having just completed the Dyslexia Diploma in a few days I can honestly say I now have a much better knowledge of the condition and it gave me so much detail and information to learn in order to use in my teaching job. Very clear and easy to follow with great assessments at the end of each module. Also the multiple choice exam covered all of the important points I had learnt. Highly recommend this diploma. The fact I could study this online in my own time was a huge positive. I look forward to further study more diplomas related.
Carly Dawson
I have found this course very interesting. Even being a bride myself, you don't actually realise how much actually goes into planning a wedding. Every little detail goes into the course. I can’t wait to start putting my work into action - becoming a Wedding Planner and being part of a couple’s day. Helping them plan their most important day of their lives. It’s been interesting learning how other cultures plan and have their weddings, and how many different themes people choose from. Even to the honeymoon. So many things go into being a wedding planner, it’s not as simple as it seems.
Kelly Ford
This short course was actually very informative and interesting, and learned far more than what you can read on the internet. The modules are an excellent way to learn, as you can complete each module in your own time.
I feel as though I’ve learned a lot from this course and would highly recommend it to anyone interested in starting a career in alternative medicine or as a starter in your own business. This certificate can lead onto other courses in this field.
The customer service was excellent, quick and easy to apply online and even better, you can pay by PayPal.
Caroline Gray
I decided to take this course to help me understand my 8 year old son with ADHD and ASD.
I managed to join the course and find the site with ease and after making my payment it was easy to start to find my documents and download my test sheets after the relevant modules.
I found other links which I am yet to explore further and can see me contacting a few of the organisations mentioned. I now am to put some strategies to the test.
The information was useful and I learnt a lot and got a certificate at the end. Thank you.
Nicki Openshaw
I've only just started this course but already the content layout and info are spot on. I was only going to do the 1st module the evening I got it but four hours later I had almost completed four! I just couldn't put it down. I have just finished an online aromatherpy course but the massage section was vague so this complements it perfectly I would recommend to anyone. I will be using this as a business but it's also perfect for people to learn for friends and family! So glad I found it. Thank you
Gemma Espejo-Degraph
Why you should study with us
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This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
